KnowNow

Everything Your Practice Needs

All-in-One Practice Management Features.

Practice Document Library

Create unlimited folders for storing all documents required for accreditation and daily practice operations.

  • Upload or drag-and-drop files quickly.
  • Automatically indexed and searchable.
  • Set review dates on policies — automatic reminders when they fall due.
  • Never hunt for a document again.

Everything your team needs is accessible in seconds, keeping your practice efficient and organised.

Integrated Compliance Registers

Comply with RACGP 5th Edition Standards using pre-built registers:

  • Training, Quality Improvement, PDSA, Business Risk.
  • Complaint/Feedback, Near Miss & Incident
  • Ethical Dilemma, Immunisation Registers
  • Asset, Equipment & Software Registers

Stay audit-ready without last-minute stress or paperwork headaches.

Smart Reminder System

Keep your team on track with automated reminders:

  • Practice Manager reminders (AHPRA registration, insurance, PIP/WIP tasks)
  • Nurse clinical reminders (daily/weekly/monthly tasks, steriliser validation, vaccine fridge audits)
  • Admin reminders (opening/closing procedures, restocking, stationery orders)

Logs track task completion and responsible staff members.

Resources, Address Book & Calendar

Centralise your practice’s contacts and information:

  • Hundreds of automatically updated links to clinical guidelines, journals, and risk calculators.
  • Designed to align with RACGP accreditation requirements.
  • Calendar displaying annual events, staff birthdays, meetings, and reminders from Reminder Managers.

You can also add your own favourite links.

User Access & Permissions

Customise access for every staff member:

  • Default groups: Management, Doctor, Registrar, Nurse, Receptionist, Allied Health
  • Management can view and edit everything, while other roles have restricted access.
  • Create custom user groups and set individual permissions.

Each practice team member can have their own unique username and password.

Security

Protect your practice data:

  • Encrypted connections (HTTPS) and encrypted storage of your data.
  • Private, encrypted cloud document storage with secure signed links.
  • Role-based access, so each person only sees what their role allows.
  • Two-factor authentication (2FA) for sign-in.
  • Daily off-site backups of your practice data.

Keep your practice data safe, with access limited to the people you choose.

Tasks, Notifications & Dashboards

Keep the whole practice team coordinated:

  • Assign tasks with due dates and track them to completion.
  • Automated daily email reminders so nothing slips.
  • In-app notification centre and practice-wide broadcasts.
  • Customisable dashboard widgets for each role.

Every task has an owner, and management sees progress at a glance.

Multi-Clinic Ready

Run a group? Manage every clinic from one account:

  • Add clinics to your subscription at any time — billing adjusts automatically.
  • Each clinic's documents and registers stay private to its own team.
  • Organisation owners see across all their clinics.

Simple per-clinic pricing on a single subscription — one invoice for the whole group.